Shipping Policy

Delivery and Postage

The preparation of orders is carried out from Monday to Friday, with the exception of public holidays. Orders placed on Saturdays and Sundays will be processed on Mondays.

In order to guarantee a smooth delivery of your order, all our packages have trackable shipping - delivery on signature. Orders are shipped within one to two working day(s). Shipping costs are automatically calculated as your order is confirmed, based upon the delivery destination and the chosen shipping method.

NB: The regulations to which the transport of perfume is subject generate additional taxes. These additional costs are included in our transport costs.

All shipments of flammable products must be declared and shipped as dangerous goods. This includes perfumes. Alcohol is a flammable substance and requires special packaging and a complicated transportation process. Due to this strict transportation regulation, transportation costs are more expensive. It also means that there could be delays in shipping. We are not allowed to send items containing alcohol (perfumes) to certain countries. Our sincerest apologies for the inconvenience.

ATELIER BEAUTE COSMETIQUES INTERNATIONAL - MUSICOLOGY offers delivery from a certain amount depending on the destination. You can check the shipping costs that are applied to your destination by selecting your country in the drop-down menu.

If you benefit from free shipping, the shipping costs will be offered on the final payment page.

METROPOLITAN FRANCE - EXCLUDING DOM-TOM

Colissimo Home Delivery

Package delivery at home address within an average of 48 hours, between 8 a.m. and 6 p.m. (two working days - indicative time frame)

Delivery upon signature.
Your package can be tracked by using an identification number that will be given when the package is shipped: https://www.laposte.fr/particulier/outils/suivre-vos-envois.

French postal service subject to the terms and conditions of sale of La Poste.

In the incident that the recipient of the package is absent, a delivery notification will be left at the address. The recipient may then request a second delivery or may pick up the package from the post office designated on the notification. The package must be picked up within 15 days; after this period, the package is returned to the sender. Any costs associated with a second delivery shall be attributed to the buyer. Delivery times are purely indicative and any delivery delays will not give cause for damages or compensation. The company ATELIER BEAUTE COSMETIQUES INTERNATIONAL is not liable for any strikes, bad weather or any other emergency cases that would cause delivery delays. Items are delivered to the address given by the customer when placing the order.

EUROPE

Colissimo Home Delivery

Package delivery at home address within two to eight days depending on the destination.

Delivery upon signature.
Your package can be tracked by using an identification number that will be given when the package is shipped: https://www.laposte.fr/particulier/outils/suivre-vos-envois.

French postal service subject to the terms and conditions of sale of La Poste.

INTERNATIONAL

Colissimo Home Delivery

Package delivery at home address within five to ten days depending on the destination.

Delivery upon signature.
The package can be tracked using the identification number assigned when the package is shipped: Delivery times vary depending on the destination.
Customs duties and other local taxes may be required and must be assigned to the customer.

Delivery times are purely indicative and any delivery delays will not give cause for damages or compensation. The company ATELIER BEAUTE COSMETIQUES INTERNATIONAL is not liable for any strikes, bad weather or any other emergency cases that would cause delivery delays. Items are delivered to the address given by the customer when placing the order.

ORDER RECEIPT

The order preparation is performed from Monday to Friday, except public holidays. Thus orders placed on Saturday and Sunday will be processed on Monday. The customer is responsible for verifying the state of his/her order and its contents upon its arrival. The customer must also write down any concerns or issues on the delivery notification if the package appears to have been opened, damaged or suffered any other mishandling. If the ordered items are damaged, do not accept the package, explaining clearly why. We encourage you to contact our Customer Service within 72 hours of receiving your package with details of your complaint. Signature without reservation constitutes acceptance of the package as is and ATELIER BEAUTE COSMETIQUES INTERNATIONAL cannot be held liable for any incidental damage from shipping and transportation.

The parcel will be delivered directly to the address specified when ordering. In case of absence a notice will be left in your mailbox. It is your responsibility to ensure you collect the parcel on time as per the carrier’s indication; Musicology declining all responsibility for failure to withdraw the goods. However if, beyond the expected delivery time, you would not have received a transit advice; remember to check the progress of your package or to contact Musicology by email at info@atelierbci.com Upon receipt of the order, it is your responsibility to verify the conformity and condition of your products in the presence of the carrier and inform Musicology, if necessary, about any apparent defects.

If you have any questions regarding delivery to a country not listed, please send an e-mail to info@atelierbci.com.